Description
Description (EN): Common challenge of the project "Improvement of services available by citizen card in Jelgava and Siauliai" is linked to necessity to improve the functionality of citizen cards to make their use more functional and available for citizens. Overall objective of the project is to improve effectiveness of providing and administrating public services, by strengthening capacity of municipal institutions and structures, as well as increasing usage of city cards in Jelgava and Siauliai, i.e. including and centralizing municipal services foreseen for citizens in city e-card, as well as ensuring possibility to use these services cross-border.
Main outputs during cross border cooperation of 2 municipalities there will be improved public services linked with allowances and discounts offered by municipality and so access to services is linked to citizen Card with improved and new e-modules. Approach foresees cross-border cooperation based on different previous experience, research and development of concept, elaboration and piloting of new e-modules that will improve the use of cards. Functionality possible by new e-services included in cards, will be new and original for such municipality cards.
Read more Description (LT): Bendras projekto “Gyventojo kortelės galimybių gerinimas Jelgavoje ir Šiauliuose” iššūkis susijęs su būtinybe gerinti gyventojų kortelių funkcionalumą, kad jų panaudojimas būtų labiau prieinamas gyventojams ir teiktų daugiau funkcijų. Pagrindinis projekto tikslas yra pagerinti viešųjų paslaugų, teikiamų miesto gyventojams, veiksmingumą ir administravimą, stiprinant savivaldybių institucijų bei struktūrų pajėgumus. Taip pat, didinti gyventojo kortelės panaudojimą Jelgavoje ir Šiauliuose, įskaitant gyventojo kortelės paslaugų centralizavimą ne tik savivaldybėse, bet ir užtikrinant galimybę jos paslaugomis naudotis pasienio regione.
Pagrindiniai projekto rezultatai tarpvalstybinio pasienio regiono šalių bendradarbiavimo metu bus patobulinta viešųjų paslaugų teikimo sistema, susijusi su naujai sukurtais gyventojo kortelės elektroniniais moduliais bei patobulintais jau esamais. Projekto koncepcija numato tarpvalstybinio pasienio regiono šalių bendradarbiavimą, dalijimąsi ankstesne patirtimi, mokslinių tyrimų plėtrą, rengiant ir išbandant naujus gyventojo kortelės elektroninius modulius, padėsiančius efektyviai išnaudoti visas gyventojo kortelės funkcijas. Naujų elektroninių paslaugų diegimas, užtikrinantis gyventojo kortelės funkcionalumą, bus naujas ir originalus viešųjų paslaugų administravimas Jelgavoje ir Šiauliuose.
Read more Description (LV): Kopējā projekta "Iedzīvotāju karšu pieejamo pakalpojumu pilnveidošana Jelgavā un Šauļos" problēma ir saistīta ar nepieciešamību uzlabot iedzīvotāju karšu funkcionalitāti lai padarītu to izmantošanu funkcionālāku un pieejamāku iedzīvotājiem. Projekta vispārējais mērķis paredz uzlabot karšu efektivitāti, nodrošinot un administrējot sabiedriskos pakalpojumus, stiprinot pašvaldību iestāžu un struktūru kapacitāti, kā arī palielinot iedzīvotāju karšu izmantošanu Jelgavā un Šauļos, t.i., ietverot un centralizējot iedzīvotājiem paredzētos pakalpojumus pilsētas e-kartē, kā arī nodrošināt iespēju izmantot šos pakalpojumus abpus robežai.
Galvenie rezultāti pārrobežu sadarbības rezultātā 2 pašvaldības uzlabos sabiedriskos pakalpojumus, kas saistīti ar pabalstu un piedāvāto atlaižu piešķiršanu pašvaldībā un tā piekļuvi pakalpojumiem, kas saistīti ar iedzīvotāju karti ar uzlabotiem un jauniem e-moduļiem. Pieeja paredz pārrobežu sadarbību, kuras pamatā atšķirīga projekta partneru pieredze, pētījums un attīstības koncepcija, jaunu e-moduļu izstrāde un pilotēšana, lai uzlabotu karšu izmantošanas iespējas. Funkcionalitāte, ko nodrošinās jaunie kartē iekļautie e-pakalpojumi, būs jauni un oriģināli šādām pašvaldību kartēm.
Read more Achievements (EN): Overall objective of the project was to improve effectiveness of providing and administrating public services, by strengthening capacity of municipal institutions and structures, as well as increasing usage of city cards in Jelgava and Siauliai, i.e. including and centralizing municipal services foreseen for citizens in city e-card, as well as ensuring possibility to use these services cross-border.
In accordance with the objectives of the program, it contributes to the sustainable and cohesive socioeconomic growth of Zemgale region, helping Jelgava and Siauliai to become competitive cities, attractive for living and working, by centralizing the administration of public services, improving access to public services and its efficiency, as well as improving the quality of life of local residents.
Reached Project overall objectives:
Developed and improved municipal process of e-services, elaborated interactive information and communication IT solutions for modernization and optimization of existing municipal services;
Increased number of residents using municipal services or number of City e-Card users by ensuring better compliance with the needs of the people and better access to municipal services;
Integrated common services for Siauliai and Jelgava cities residents. As closely located cities, both municipalities were interested in cooperation allowing the owner of one city card to use it and benefit in both cities, for example for transport payments, museums etc.;
Developed cross-border cooperation between municipalities and residents by development of options of City e-Cards developing common solutions and mutually interesting applications.
Reached Project main outputs:
During cross border cooperation of 2 municipalities improved public services linked with allowances and discounts offered by municipality and so access to services is linked to citizen e-Card with improved and new e-modules;
Increase of the number of City eCard users and or number of residents using municipal services;
Cross border cooperation is improved – both on level of municipality and their institutions, and citizens.
Project results:
During the implementation of the project 3 e-modules were elaborated:
e-module “Discount management”.
e-module “Registration of e-cards and rules for calculating discounts”.
e-module “Managing classificators” (elaborated by Jelgava and transferred to Siauliai).
With the development of these e-modules information technology solutions have been developed and implemented, which create conditions for the municipal administration to have more improved effectiveness of providing and administrating public services and have strengthened capacity of municipal institutions and structures, including and centralizing municipal services foreseen for citizens in city e-card, as well as ensuring possibility to use these services cross-border.
Within this project Jelgava city council:
has developed new citizen e-cards (on bases of previous e-cards).
has created municipal portal “eTelpa.lv” (www.eTelpa.lv).
has developed Mobile application “Jelgava”.
has made Interactive map available on mobile app and eTelpa.lv.
VPS module “eAtvieglojumi.lv” has been improved.
Within this project Siauliai City Municipality Administration has developed:
Smart Population and Service Register.
Siauliai Citizen Portal.
Mobile app “Šiauliai”.
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Website: https://2014-2020.latlit.eu/
Expected Results (EN): Number of solutions improving public services
Expected Results (LV): Risinājumi, lai uzlabotu valsts un pašvaldību pakalpojumus
Expected Outputs (EN): Main expected project results:
- improved public services linked with allowances and discounts offered by municipality and so access to services is linked to CityCard with improved and new e-modules. In the project 3 modules are planned that will develop services available by cards;
- as result citizens are using cards of cities more, thus relieving municipal institutions and increasing their living quality;
- cross border cooperation between municipalities, their specialists and citizens increased.
Above mentioned results are directly contributing to the Program result indicator - number of solutions improving public services.
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Thematic information
Specific Objective:
Improved efficiency of public services by strengthening capacities and cooperation between institutions
Thematic Objective:
(11) enhancing institutional capacity of public authorities and stakeholders and efficient public administration through actions to strengthen the institutional capacity and the efficiency of public administrations and public services related to the implementation of the ERDF, and in support of actions under the ESF to strengthen the institutional capacity and the efficiency of public administration.
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Investment Priority:
(11 ETC) ETC specific, for cross-border cooperation: enhancing institutional capacity of public authorities and stakeholders and efficient public administration by promoting legal and administrative cooperation and cooperation between citizens and institutions
Partners (2)
Lead Partner:
Jelgavas valstspilsētas pašvaldība
Department:
-
Address:
Lielā 11, LV-3001 Jelgava, Latvia
Legal status:
public
Website:
http://www.jelgava.lv
Total budget:
EUR 350 636.23
ERDF budget:
EUR 298 040.80
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Šiaulių miesto savivaldybės administracija
-
Name:
Šiaulių miesto savivaldybės administracija
Department:
-
Address:
Vasario 16-osios 62, LT-76295 Šiauliai, Lithuania
Legal status:
public
Website:
http://www.siauliai.lt
Total budget:
EUR 233 594.00
ERDF budget:
EUR 198 554.90
